Refund policy

You may return products you have purchased within fourteen (14) days from the date of delivery, without providing a reason for the return. In this case, you will only be responsible for the cost of returning the products.

Please note that returns will only be accepted if the following conditions are met:

• You contact the Customer Service Department at sales@sendai.gr or by phone at +30 2310 26 59 59 to arrange the return.
• The product has not been worn, except for trying it on.
• The special SENDAI tag and all product labels have not been removed or damaged in any way.
• Please ensure the product is properly packaged so it can be returned safely.
• SENDAI is not responsible for any loss or damage that may occur during the return shipment.
• The product must be returned together with its box, warranty, purchase receipt, or invoice, as these are considered part of the product.
• If the product was accompanied by a gift, the gift must also be returned along with the product.
• Returns and exchanges are not available for special orders.

In the event of a return, your refund (minus any shipping costs) will be processed within fourteen (14) days from the date the returned products are received. The refund may either be credited or transferred to your bank account, according to your preference.

Refunds will only be issued if the retail sales receipt is returned together with the product.

Important: Refunds apply exclusively to online purchases and not to purchases made in a physical store.

Please note that SENDAI bears no responsibility for any damage or wear to products after use and is under no obligation to replace such products.